At EternalTexan, we are committed to providing our customers with a seamless and efficient shopping experience. This includes prompt and reliable shipping of all orders placed through our website.
We aim to ship all orders within 1-2 business days of receiving payment. Our shipping times may vary depending on the destination and shipping method chosen at checkout. We offer several shipping options to choose from, including standard and expedited shipping. Please note that we do not ship on weekends or holidays.
Shipping rates are calculated based on the weight and dimensions of the items in your order, as well as the shipping method and destination. You can view the shipping rates for your order at checkout before completing your purchase.
We provide tracking information for all orders shipped through our website. Once your order has shipped, you will receive an email with your tracking number and instructions on how to track your package.
We are not responsible for any delays or issues that may arise during shipping, including lost or stolen packages. If your package is lost or stolen, please contact the shipping carrier directly to file a claim.
We offer international shipping to select countries. Please note that international shipping rates and delivery times may vary depending on the destination and shipping method chosen at checkout. Customers are responsible for any customs fees or import taxes associated with their order.
If you receive a damaged or defective item, please contact us within 7 days of receiving your order to arrange for a return or exchange. Please note that we do not offer refunds or exchanges for items that have been used or damaged due to customer negligence.
As with any policy, it’s important to regularly review and update your shipping policy as your business evolves and your shipping procedures change. Be sure to clearly communicate any changes or updates to your customers as well.